Kundeservice

Reebok Privacy Policy

1. Who is in charge of the protection of your personal data

adidas International Trading BV, Hoogoorddreef 9a, 1101BA Amsterdam, Netherlands (Reebok, we or us) is the controller of data processing for this website according to the Dutch Data protection law (Wet bescherming persoonsgegevens). For all (mobile) applications which refer to this Privacy Policy Reebok is the controller of the data processing. Reebok is committed to take all responsibility for the protection and security of your personal data.

2. What personal data is collected

All our activities are based on stringent ethical principles and we are committed to providing a good level of protection for the privacy of all visitors to our website and our (mobile) applications. For this reason, the way in which we collect and store information is dependent on how our website and related services are used.

 

To register with Reebok, you only need to enter your e-mail address, a password and your date of birth. We collect the date of birth in order to prevent children under the age of 16 from registering with Reebok.

 

2.1 Data collected by automated means

Various technologies may be used on our websites and our (mobile) applications in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. Examples of such technologies are cookies, flash cookies and web analytics.

2.1.1 Click-stream data

A visit to one of our websites results in data that is transmitted from your browser to our server being automatically collected and stored by us or by third parties on behalf of us. This data can include, in particular, the following:

• the visitor’s IP address

• the date and time of the visit

• the referral URL (the site from which the visitor has come)

• the pages visited on our website

• information about the browser used (browser type and version, operating system, etc).

2.1.2 What you should know about cookies

First of all… what are cookies?

Cookies are small text files that are stored on your computer or mobile device. For this section, we conveniently use "cookies" as an umbrella term for techniques such as cookies, flash cookies, web beacons and javascript. They don’t take much space and they will be removed automatically when expired. Some cookies expire at the end of your internet session, while others will be saved for a limited amount of time.

Secondly… why do we use cookies?

Reebok uses cookies to ensure your visit to our website is as pleasant as possible. There are different types of cookies with different goals. Some are there just to allow you to browse the website and see certain features. Some give us an idea on your browsing experience, i.e. when you have trouble finding what you are looking for, so we can improve and make your future visit as pleasant as possible.

Next… what are the different cookie types we use?

The most important cookies are the required cookies. They are essential and help you to move around on the website and to use basic features. Then there are functionality cookies that enable you to save your shopping bag, create a wish list and to save your shipping details for a quicker checkout. The performance cookies we use to improve our website. We also like to show you relevant offers, to manage this we collect browsing data. Interaction cookies are used for you to interact with social media or submit reviews. Targeting cookies. These cookies capture your preferences in order to show you relevant ads outside Reebok sites. Below you see a more elaborate overview of the types of cookies we are using:

1. REQUIRED COOKIES

are essential and help you navigate, move around on the website and see certain features. I.e. these cookies make sure your basket is saved during all the steps in your checkout process.

2. FUNCTIONALITY COOKIES

are there so we can give you an even smoother customer experience. These cookies help you to save and remind you about your shopping bag and enable you to create a wish list.

3. PERFORMANCE COOKIES

help us to understand shopping behavior of our visitors. This enables us to keep improving our website, so shopping becomes easier and more and more pleasant for you.

4. INTERACTION COOKIES

are used for you to express your opinion. We love to know what you think about our product, our website, about us in general. These cookies will enable you to like or recommend us on social media and to chat with our service agents. But you can also advise our other (potential) customers by rating and reviewing our products.

5. TARGETING COOKIES

will remember your product and buying preferences. We believe advertising is all about relevance. These cookies enable us to share what you like with our advertisers. So if you are browsing on i.e. Google, the advertisement you see can be more relevant to your preferences.

Finally… what if you don’t like cookies?

You can change your browser settings to delete or prevent cookies from being stored on your computer or mobile device without your explicit consent. The ‘help’ section in your browser should provide information on how to manage your cookie settings. Find out how this works for your browser here:

Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies

Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

Safari: http://support.apple.com/kb/PH5042

Opera: http://www.opera.com/browser/tutorials/security/privacy/

Adobe (plug-in for flash cookies): http://www.adobe.com/privacy/policies/flash-player.html

2.2 Data provided by you

Besides the data collected by automated means, we also process data which you have provided to us. This includes, but is not limited to:

• your contact information, including your (first and last) name, (billing or delivery) address, birthdate and email address and, optionally, your telephone number. We need your e-mail address and (optionally) telephone number so that we may contact you if we have questions or information for you regarding your order;

• other information required to be able to process your order, such as information concerning the products you have ordered, the billing and delivery address, banking and/or credit card details;

• if you have created an online profile, the preferences and interests stored in this profile (please see below for further information concerning the profiles);

• if you have contacted customer service, the details of this contact and the contact history.

All of this data is characterized by the fact that you have provided this information yourself. We use this information for the purposes described in this privacy policy. You can always have your personal data corrected or object to further processing (please see subsection 5).

3. How is the collected data used

We will use the information we have gathered about you to provide you with a convenient shopping experience , to fulfill your orders and to advise you of offers concerning our products and services.

 

We will use your personal data for purposes relating to your order; e.g., to notify you regarding the status of your order or delivery. We may use your data to assess your creditworthiness, for which we may use third parties.

 

 

If you have provided us with your personal data in relation to a promotion, event, (mobile) application, etc, we may send you emails or other messages which relate to the service you have requested.

 

 

If you contact customer service, we will use your personal data (including your contact history) so that customer service is able to process your request and provide you with the best service possible.

 

 

You have given your consent to receive our newsletters, therefore we will send them to you. If you have given us your personal data during the sale of a product or service, we will inform you about similar products and services. We may also contact you to ask for your feedback after the sale of a product or service. In case of an interrupted sales process we will send you a reminder. You can immediately unsubscribe from any of these notifications at any time at no cost by clicking on a link in the corresponding e-mail or other message (see further below in parapraph 5).

 

 

If you have consented to be contacted we may contact you per regular mail, e-mail, per SMS, per telephone or any other electronic means for marketing, advertising and opinion research purposes of the adidas Group. This includes for example information related to products of the adidas Group, ecommerce activities, special offers, promotions as well as information on local store openings, local store activities of the adidas Group or sporting events. In order to be able to contact you with information which is of special interest for you, your overall interaction with Reebok and adidas AG (such as but not limited to your shopping behaviour in e-shops, in Reebok physical stores, your use of loyalty programmes, your ratings and reviews of products, your contact history with our customer service, your newsletter clicks/ opening results, your surfing behaviour (web tracking), the newsletter types you are subscribed to, your participation in promotions or events, and your use of (mobile) applications), will be combined analysed and used. We may provide your contact data to adidas AG for marketing, advertising and opinion research purposes. Please find in section 5 information on your rights and especially how you can withdraw your consent.

 

4. Disclosure of information

One of our core principles states that your data will be treated with confidentiality. We will not sell your data to third parties. If required by law, your data will be disclosed to third parties. If required due to business requirements and provided that it is allowed under applicable law, we will transfer your data to other companies of the adidas Group.

 

We may use service providers and data processors working on behalf of Reebok. The services can include hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc. These third parties are granted access to such personal data they require in order to be able to carry out the particular service. The service providers and data processors are contractually obliged to treat such information in the strictest confidence. It is also contractually forbidden for them to use the data in any other way than required. The necessary steps are taken to ensure that our service providers and the processors working on behalf of Reebok protect confidentiality of your data.

 

 

There may be occasions on which we disclose non-personal data to our partners in an anonymous form. Such non-personal data includes, for example, information about the number of visitors to a website or a (mobile) application during a certain period of time. Such information is generally only disclosed in a ‘bundled’ form.

 

5. Your rights

If you provide us with personal data via our websites or other channels, this is done on an entirely voluntary basis and with the granting of your consent for it to be used in accordance with the provisions of this privacy policy. If you choose not to provide requested information, various customer benefits may not be available. In certain cases, only those people that have submitted the necessary personal data to us are able to order products, use certain services and in other ways avail themselves of the activities and offers available on our website and (mobile) application. As transparency and fair play are particularly important issues for us, we provide various options, depending on the exact circumstances, in order to help you retain control over your data. These options may include the possibility of displaying and editing your data online. It may also be possible to unsubscribe from services or delete user accounts or to receive information about the data held.

5.1 Right to object

E-mails that Reebok sends to you that contain, for instance, a newsletter or marketing content, include the option to terminate the receipt of such e-mails (unsubscribe) by following the relevant instructions in the respective e-mail. If you want to stop receiving emails from us, you can simply click on this unsubscribe hyperlink and we will stop sending you emails forthwith.

 

If you do not wish information about your behavior at our website or (mobile) application being collected and assessed, you can opt-out of the gathering of the web analytics data as described below in subsection 9.

 

 

If you wish to object to receiving promotional information and offers in general, so including by regular mail, e-mail, per SMS, by telephone or by any other electronic means, or if you want to withdraw your consent, you may do so at any time by writing to Reebok, Hoogoorddreef 9a, 1101 BA Amsterdam, the Netherlands, reference: data protection, or fill out the contact form of our Customer Service. In case we have doubt about your identity, we can ask you to identify yourself (e.g. by sending a copy of your passport ID).

 

 

With regard to other types of messages you may receive, such as maintenance announcements or administrational notifications, the receipt of these can only be terminated by deleting your account, as such messages are a mandatory part of user accounts and the related use of our websites and (mobile) applications. You can have your account deleted by sending your request to our Customer Service at the contact form.

 

5.2 Right to request information

You have the right to be informed at any time about the personal data stored about you, its origin and recipients, as well as the purpose for which it is being stored. Information about stored personal data can be obtained by using the contact details in the Contact Information section below.

5.3 Right to request correction

You have the right to request to correct, supplement, delete or block the personal data stored about you. We will notify you within four weeks of receiving the request as to whether and, if so, to what extent, we will comply with your request. If for any reason we don’t comply with your request, we will provide you with the reasons.

6. Security of the information and data integrity

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised use, disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse.

7. Protection of children’s personal data

The protection of children’s personal data is extremely important. Reebok understands that it has a responsibility to protect the privacy of children and has no intention of collecting the data of children under the age of 16. We also encourage parents and other guardians to surf the Internet together with their children and participate with their children in the multitude of activities offered by the wide range of websites on the World Wide Web (www).

 

If a child under the age of 16 attempts to register himself or herself, he or she is initially asked to provide the information as described in the above section entitled “What personal data is collected”. In addition, the data submitted by and collected about the child during the course of his or her visit (e.g. via cookies) may be used as described above.

 

 

If a child under the age of 16 attempts to submit a registration application, this will be rejected with the notification that applications from children under the age of 16 are not accepted. For that reason, we ask parents and other guardians to check on and monitor their children’s Internet usage in order to protect them.

 

8. Social Networks

Our website and (mobile) applications provide you Social Plug-ins from various social networks. If you choose to interact with a social network, your activity on our website or via our (mobile) applications will also be made available to social networks such as Facebook and Twitter.

 

If you are logged in on one of these social networks during your visit to one of our websites or (mobile) applications, the social network might add this information to your profile. If you are interacting with one of the Social Plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please log off on your social network before you enter one of our websites or (mobile) applications.

 

 

We cannot influence this data collection and data transfer via the Social Plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.

 

Facebook: http://www.facebook.com/about/privacy/

Twitter: http://twitter.com/privacy

Google +: http://www.google.com/intl/en/policies/privacy/

9. Geolocation Services

We offer location-enabled services within some of our (mobile) applications, such as Google Maps and Bing Maps. If you use those (mobile) applications, they may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location. You are always asked if the Geolocation Service can be activated and you can also object to this Geolocation Service within the respective (mobile) application.

 

We use the Google Maps service or the Bing Maps service to assist you in finding the next Reebok store. To facilitate this, we load an image from Google Maps or Bing Maps, saving the route data and map image on our server.

 

 

For further Information on Google Maps and their privacy policy please read their privacy policy.

 

Google: http://www.google.com/intl/en/policies/privacy/

 

For further information on Bing Maps and their Privacy Policy please read their privacy policy.

 

Bing Maps: https://privacy.microsoft.com/privacystatement

10. Web analytics by Coremetrics

The web analytic services on our website and (mobile) applications are provided by Coremetrics (www.coremetrics.com). This means that when you visit our website or (mobile) applications, a cookie by Coremetrics will be stored on your computer or mobile device, except when your browser settings don’t allow for such cookies (see 2.1.2 before).

 

This further means that when you visit our website or (mobile) application, the web analytics data described above in chapter 2 – including the “click-stream data”, the data from “web beacons and tracking links” and information stored in Coremetrics’ cookies – will be sent to Coremetrics for analysis for and on behalf of Reebok. Please note that if you have created an online profile at our website or (mobile) application and if you are logged on in this profile, a unique number identifying this profile is also being sent to Coremetrics in order to be able to match the web analytics data to this profile.

 

 

Coremetrics acts as an agent to Reebok, which means that Reebok solely determines the purposes for which the data is being used and that Coremetrics will not disclose the information to any third parties (except when required to do so by law or court order). In privacy terms, this means that Reebok is the “controller” and Coremetrics the “processor”. You can find out more about the relationships between Reebok and Coremetrics in the Coremetric’s privacy policy under “Privacy Policy for Our Provision of Services” at http://www.coremetrics.com/company/privacy.php#services.

 

 

If you do not wish information about your behaviour at our website or (mobile) application being collected and assessed by Coremetrics, you can apply for a visitor opt-out. This means that Coremetrics will, depending on the type of opt-out you choose, either anonymise the information it collects (but keeps collecting the data) or stop collecting information about your visit at all. This visitor opt-out requires you to accept a cookie being stored on your computer by Coremetrics. You can apply for the visitor opt-out on the link in the privacy policy section of the Coremetrics website.

 

11. Re-targeting Technologies

Our website and (mobile) application use re-targeting technologies within the internet. This enables us to show our visitors, who were already interested in our shop and our products, advertisements from us on partner websites. We believe that the display of a personalised, interest-based advertising is more interesting for our customers than advertising that does not have a personal connection.

 

We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect information about your visits to our websites or (mobile) applications and your interaction with our communications, including advertising.

 

 

Re-targeting technologies analyse your cookies and display advertisement based on your past surfing behaviour. For further information on cookies, please refer to section 2 of this privacy policy.

 

12. Contact Information

If you have any questions about the processing of your personal details or about our privacy policy you are welcome to contact us. The contact details are:

 

adidas International Trading B.V.

 

Legal Department

Hoogoorddreef 9a

1101 BA Amsterdam

Netherlands

 

Contact Customer Service

 

 

Or you can call Customer Service at 80 - 885 767 (freephone)

 

 

Alternatively you can contact the Group Data Protection Officer at

 

 

adidas AG

 

Adi-Dassler-Straße 1

91074 Herzogenaurach

Germany

DataProtection@adidas-Group.comDataProtection@adidas-Group.com

13. Changes to this policy

Reebok has pledged to adhere to the fundamental principles of Data Protection and considers the privacy policy as being binding in nature. We therefore regularly review our privacy policy in order to ensure that it is free or errors, is clearly visible on our website, contains all the required information, is implemented in full, and is compliant with the Data Protection principles. This privacy policy may be changed from time to time in order to keep pace with new developments and opportunities relating to the Internet and to stay in line with prevailing legislation. We will not restrict your rights granted in accordance with this privacy policy without your explicit consent. Significant changes to the policy will be publicized on our website along with an updated version of the privacy policy.